RETURNS & DELIVERY
Delivery Charges
Standard Charge
Packet seed only will incur a carriage charge of £2.50
Postage is free on a £15+ order.
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We reserve the right to revise any carriage charges in the event of carrier price increase or other unforeseen circumstances. We will always advise of the carriage charge before payment is taken.
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Order Dispatch
Orders are dispatched promptly by post or parcel carrier, but please allow 3-5 working days for delivery. Seasonal items such as plants are sent separately and estimated delivery times are stated against each variety both in our catalogues and on our website. You will receive an order acknowledgement email.
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Small items are sent by Royal mail and larger items by courier. When ordering very large items (Marked) please provide your phone number so that the courier can contact you to make delivery arrangements.
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Please note that when several items are ordered they may not be delivered at the same time, e.g. seeds will be sent from our warehouse, whereas plants are normally sent directly from the nurseries.
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Payment
Payment will be taken at the time the order is placed. We accept payment for online orders by Visa (including Visa Electron), Mastercard, Maestro, Delta and PayPal. Cards are debited when the order is first processed, in order to avoid issues where credit & debit cards may expire before the date of delivery, and to keep administration costs to a minimum. Should any item become unavailable we will issue a full refund.
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Prices
We reserve the right to revise any prices in the event of unforeseen circumstances.
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f you wish to return an item, you have up to 14 days to return it to us. You must contact us ito advise us that you intend to return it. We kindly request that you keep the item and the original packaging until you have received a reply from us. All goods must be returned, with a copy of your order confirmation, reason for your return and your contact details.
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Damaged in Transit
If your purchase is damaged in transit, please contact us within 14 days informing us of the problem and our customer services team will provide information on how to return the item.
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Defective Goods/Not up to standard
If you receive a plant that you believe is in bad condition, contact us within 14 days of its arrival. Please send us a photograph of the plant so that we can send it to our plant experts for review.
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If you receive a product that is defective, contact us within 14 days to tell us about the problem.
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Cancelled items or unwanted substitutions
Please return them to us, at your own cost, within 14 days of receipt. Please retain proof of postage. If the item is very large, our customer services team can arrange collection.
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Faulty Goods
We hope that you will be delighted with your goods but if they arrive damaged or if you are unhappy in any way then please contact us within 14 days of receipt. We are only liable for the cost of the goods (including carriage) as quoted in our current catalogue.
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Incorrect Goods
If we sent you something that you did not order, please contact us within 14 days informing us of the problem and our customer services team will provide information on how to return the item.
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Unwanted Substitutions
Occasionally, items become unobtainable due to crop failure, high demand or other reasons. In this event, we may send a carefully selected alternative or, if this is not possible a full refund. Any unwanted substitutes can be returned for a full refund (including the cost of return).
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Return Postage Costs and Conditions
We will not pay the costs of returning an item to us unless it is a cancelled item or an unwanted substitution.
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The returning items are your responsibility until we receive them. For your own protection, we recommend you use a recorded delivery service and/or keep proof of postage.
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If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.